Tetsu E-Bike Warranty Policy

At Tetsu, we stand behind the quality and durability of our electric bikes. Every purchase of a Tetsu E-bike includes a 1-Year Limited Warranty at no additional cost. Customers may choose to extend this warranty to 3 Years by purchasing our Extended Warranty Service.

What the Warranty Covers

This warranty covers defects in material or workmanship in the following components of your Tetsu E-bike:

• Mechanical Parts Damage
• Electrical Parts Damage
• Brake Damage
• Missing Parts
• Battery Damage

What the Warranty Does Not Cover

This warranty does not cover the following:

• Normal wear and tear on consumable components such as tires, chains, brake pads, cables, and gearwheels, unless due to assembly or material defects.
• Improper maintenance, assembly, or installation.
• Corrosion resulting from exposure to moisture, salt, or other corrosive substances.
• Use of the E-bike in abnormal, competitive, or commercial activities, or for purposes outside the intended design of the bicycle.
• Damage resulting from failure to follow the owner’s manual or safety instructions.
• Damage or failure due to accidents, neglect, abuse, or excessive misuse.
• Improper alteration or installation of components, parts, or accessories not originally provided with or intended for the E-bike.

Warranty Claims Process

To make a claim under this warranty, customers must provide proof of purchase and a detailed description of the issue. Claims can be submitted by contacting Tetsu Customer Support. We reserve the right to inspect the bike and determine the eligibility of any claim.

Contact Form

Use the form below for any questions, or to start the claim process.