Return and Exchange Policy

Our policy lasts for the duration of 15 days after the receipt of goods, and requires a receipt or proof of purchase. You must contact us within 15 days of receiving your goods to qualify for an exchange or refund. Once your request has been confirmed you have an additional 15 days to arrange a pickup date for your goods. To be eligible for return, your bike must be in the same condition that you received it. We have the right to refuse a return if the item has been:

• Washed
• Used
• Damaged

Restoration Fee

Our Products have feelings too. Please be kind and treat them with respect. A Restoration fee of 20% of the cost of the item(s) may apply if they are not returned in their original condition.

Refund Confirmation

Once your return has been received and inspected, we will send you an email to notify you that we have properly received and processed your item(s). We will also notify you of the approval or rejection of your refund. If Approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 2 business days. If paying you paid by credit card, please allow 5-10 business days for the refund to appear on your credit card bill. If, on inspection, the item(s) are deemed ineligible for return (due to damage, void of warranty, modifications, etc.) you have an additional 15 business days to reclaim the item or forfeit your purchase.

Return Shipping in Canada

Canada is not responsible for return shipping costs. To return your products, please send us a request from your account, or through the contact form below. We will review the details and confirm your item(s) are eligible for return. Once approved, we will provide you with a return process which could be a pickup service and negotiate the best fee for pickup. The fee is dependent from your distance to the Head Office. Shipping costs are non-refundable.

Defective or Damaged Goods

If your item(s) is defective or damaged upon arrival, you must contact us within 15 days of receiving your item(s) for an exchange. Please email us at contact@lnmotion.com for instructions on how to proceed. We will be responsible for all costs for any return of defective products, or products damaged on arrival.