Ans: Early E-bike market for North American are mountain E-bike, they used 750W LP motor. With the rapid move to City transport market, the large older model motors are not ideal for the new market. Besides, 750W motor has higher power consumption, requires bigger and heavier battery.

Ans: In cold country or ocean front areas where salt influence may reduce the durability of the bike.

Ans: Yes, you want your fast speed vehicle to stop on a wet or icy road in split of seconds when you wanted it to stop.

Ans: Theft incentive increases with the high E-bike value. Your cycling pattern in the City area tends to have frequent stops. Build-in simple operable locking system helps a lot.

Ans: It is a must to have. You are not completely shield from the electrical devices. You want those devices to have a third party certification for safety.

Ans: Connectivity is the vital technology for our future AI, autonomous vehicle and system ecology. You need to keep up and be ready.

Ans: suspension help to keep your wheels on the ground, thus, increase stability and control. Front suspension is more important than back suspension.

Ans: Yes you may. We will also try to fix any faulty parts. Just to remind you that your Tetsu has warranty against faulty parts. Please send us an email and we will be in touch as soon as we can.

Ans: Very minimal. However, we suggest you send your E-bike for regular check on the hydraulic break system. Depends on usage, once a year would be good.

Ans: Yes, it is UL 2271 certified.

Ans: Test has 12 months warranty for all parts and labour. We will replace a totally brand new component if it is a critical and safety concern component.

Ans: Yes, with a small fee, you may extend the same level of all-parts warranty for an additional 24 months. This is only available at the point of purchase which extend the standard 12 months warranty to 36 months.

Ans: Tetsu has the power to go beyond the maximum limit allowed by the government. Current maximum speed allowed by Canada is 32 Km/hr.

Ans: This required high technical knowledge. Tetsu is very complex and all components are well integrated to deliver the best performance and durability to the bike. Changing one part will break that balance. Thus, we cannot change the speed limit that was set in accordance to the government requirement.

Ans: Yes, that is how the pedal assisted E-bike work. That is the power model encourage by most of the government in North America and Europe. To make it easier for you, Tetsu uses the most sensitive pedal censor to activate it’s motor and trigger the power move. That is the reason for its importance to use fully integrated power system like Tetsu power.

Ans : 80 KM on a flat road. It also depends on the road surface conditions.

Ans: It will take 7-8 hours for a full charge of your battery from empty level. We suggest you don’t use your battery to the totally flat level.

Ans: Tetsu performs equally well in all weather conditions. However, we suggest you do not ride your E-bike in the rain. Your chance of getting hurt is much higher on a fast speed, powerful E-bike. It is just like any vehicle, you can brake and stop the moving wheels, but that doesn’t mean you can stop the fast moving vehicle.

Ans: Tetsu’s battery has been tested to perform under extreme cold weather.

Ans: Yes you may. But, please shutdown the E-bike electric power from the console if the power is still on and the console shows a zero level battery. Without power your E-bike function exactly like a bicycle.

Ans: The packaged box of the main body has dimension 15.3CM X 8.3CM X 2.8CM. The attached gift box has dimension xxCM X yyCM X zzCM. Total weight ppKG.

Ans: The length os Tetsu is 18.6CM. Height to the seat of Tetsu is xxCM. Height of Tetsu to the handle is 77CM for the 27’model and 75CM for the 26’model. The width is mmCM and the length is 18.6CM. Total weight of Tetsu is 24KG.

Ans: The battery is 43CM long and 7.5CM wide; weight 3.8KG.

Ans: Please contact your Ambassador or email us your request with your contact phone number. We will call you to place the order with payment via the secured phone line.

Ans: You may check online for the nearest delivery location which accept payment and make your purchase using cash at the location. Failing which, please metal us your request and we will resolve the issue to your convenient.

Ans: The shipment will come with detail instruction and a video to show you how to assemble the bike step by step. The bike is already 85% assembled when you receive it, the remaining parts are easy and light job. In the even you require further assistance, please do not hesitate to contact us via email or to contact your Ambassador.

Ans: No, you don’t need a license by the current government advice.

Ans: All the features listed earlier are extremely important to deliver a good performance E-bike. An E-bike is unlike a bicycle, it can go at a fast speed. You need to put safety at your first priority. Secondly, you want durability. E-bike is a high price item, durability actually save you money in the long run. Due to its high price, protection against theft would be the additional cost you will add on eventually, we packaged everything that are necessary, you do not need to spend any more money and your maintenance cost is limited due to its quality.

Ans: The most costly items for an E-bike are the Motor, control panel and battery. Pick one motor that the industry has excess inventory, lower or higher power motors are not in demand. Normally control panel with Bluetooth is the latest model, latest technology. Battery certification is very expensive. To have anti rust, you need to do it for the whole body. The factory needs to perform 300% quality check including human test for the spokes that hold the wheel. Provide just the minimum parts.

Ans: E-bike like a good mountain bike is expensive due to the technology required for safety and durability for riding in a high speed and extremely challenging conditions.

Ans: Yes. There are free options like a one to one video session walking through the assembly with you. There is also a program where you pay for the transport for an experience staff to do it for you at your house. We also have a common location, if only you have one near your house, where we can ship there and they will assembly it for you. Then you will have to bring it home yourself.